The Parsippany Police Communications Division is on vigilant watch to handle all 9-1-1 and non-emergency calls for the citizens and visitors of Parsippany 24 hours a day, everyday of the year. The 8 Telecommunicators and Desk Officers handle in excess of 100,000 calls per year via 9-1-1 and 10-digit non-emergency lines and entered approximately 32,000 calls for police response in 2008. 9-1-1 calls for police, fire and EMS are evaluated, assigned and prioritized for level of emergency response.
The Communications Division utilizes state of the art radio and telephone equipment to ensure public safety as well as the safety of over 100 officers protecting the Township of Parsippany-Troy Hills. The 800 Mhz radio system is combined with a Computer Aided Dispatch module that corresponds with mobile computer terminals in each patrol car. The Telecommunicators also monitor specialized equipment that keeps the citizens of Parsippany safe such as the National Crime Information Center computer system, and other sensitive law enforcement tools. In addition to these duties, Communications processes all information requests from police officers concerning vehicle registration, driver’s license and warrant queries, and entries of stolen property and missing persons into the NCIC system. The Parsippany-Troy Hills Police Department Communications Division can be reached by telephone on emergency and non-emergency phone lines 24 hours per day, 7 days per week. In cases of emergency dealing with police, fire and EMS service, callers should dial 9-1-1. For all other non-emergency police calls citizens are encouraged to dial 973-263-4300.